Q1.How do I order on 21Genx?

You can browse through our categories or search for a particular product. Once you have selected the product to order, click on the "Add to Cart" option and proceed to checkout to make your order.

Q2. What payment methods do you accept?

We provide payments through major credit/debit cards, UPI, net banking, and digital wallets. Our payments processed on the website are 100% secure and encrypted.

Q3. How can I modify or cancel the order I have just placed?

You can modify or cancel your order by contacting customer care within 2 hours of ordering. Nevertheless, a cancellation cannot be guaranteed two hours after since we operate within delivery timelines.

Q4. I never got an order confirmation. Now what?

Please check your spam folder first. If you still cannot find the confirmation email, contact support@21genx.com and provide us with your payment details.

Q5. Do you deliver to all parts of India?

Yes, we deliver anywhere in India. Delivery time depends on the destination but is usually 3-7 business days.

Q6. Do you deliver internationally?

We do not ship internationally yet, but we are working to be able to ship orders internationally.

Q7. How much does shipping cost?

Our shipping is free on all prepaid orders. You may need to pay a nominal charge for Cash on Delivery.

Q8. How do I track my order?

Once your order has been shipped, you will receive an email and SMS with a tracking link. You can also check the status of your order in the orders section.

Q9. What is your guarantee on your products?

Products can be returned within 7 working days of delivery if they are faulty, damaged, or incorrect. Items should be unused and in their original packaging.

Q10. What is my exchange or return policy?

Go to your account's "Returns & Cancellations" section or email support@21genx.com with your order number and issue.

Q11. How long will it take before I get my refund?

Refunds are usually processed within 5 - 7 business days once your item has been tested and cleared for a refund. The refund is made in the same manner as the original transaction.

Q12. Are the items on 21Genx authentic?

 Absolutely! We purchase directly from world-renowned design-focused brands and authenticated creators. Everything you see sold is 100% authentic.

Q13. Do your products come with a warranty?

 Yes. Most products carry a brand warranty between 6 months and 2 years. The details of the warranty will be indicated on the product page.

Q14. I received a broken product. What should I do?

I'm sorry to hear that. Please send photos or videos of the broken product to support@21genx.com within 48 hours of its arrival, and we will reply directly.

Q15. Will I need to register to place an order?

No, check out as a guest is available. The advantage of registering with us is quicker checkout, order tracking, and special offers.

Q16. How do I reach 21Genx customer care?

We would be glad to help! You can write to us at support@21genx.com or call us at +91 833 400 0021 (Monday to Friday, 10 AM to 6 PM IST).